Realheat – No Cancellation, No Return, No Replacement & No Exchange Policy

Effective Date: 18th October 2026

This policy applies exclusively to products sold through the Realheat website, https://realheat.in/.

At Realheat, we aim to provide reliable heat pump water heating solutions for residential, commercial, and hospitality applications. Customers are requested to review the product specifications, technical requirements, and applicable warranty terms carefully before placing an order.

1. No Cancellation Policy

All confirmed orders placed through the Realheat website are considered final and cannot be cancelled at the customer's request.

Customers are advised to verify the product model, heating capacity, storage capacity, configuration, quantity, delivery address, and intended application before confirming an order.

Once an order has been confirmed, requests for cancellation will not be accepted merely because of a change in requirements, incorrect product selection, or a change of mind.

Realheat reserves the right to cancel an order where necessary due to circumstances such as product unavailability or an inability to fulfil the order. Any applicable refund will be handled in accordance with applicable law.

2. No Return Policy

Products purchased through the Realheat website are sold on a no-return basis, except where a return or other remedy is required under applicable law.

Returns will not be accepted solely for reasons including:

• Change of mind or personal preference.

• Incorrect selection of a product, model, or capacity by the customer.

• A change in project requirements after purchase.

• Ordering a product that is unsuitable for the customer's intended application where the relevant specifications were available before purchase.

Customers are responsible for reviewing the product details and ensuring that the selected heat pump system meets their requirements before placing an order.

3. No Replacement Policy

Replacement requests will not be accepted merely because of a change of mind, incorrect product selection, changed project requirements, or customer preference.

Any claim involving a defective, damaged, incorrect, or materially misrepresented product will be assessed in accordance with the applicable warranty terms and consumer protection laws.

Nothing in this policy excludes a replacement or other remedy that Realheat is legally required to provide.

4. No Exchange Policy

Product exchanges are not permitted solely because a customer wishes to change the selected model, heating capacity, storage capacity, configuration, or product type after order confirmation.

Customers should carefully evaluate their hot water demand, installation location, system requirements, and intended application before selecting a product.

For assistance with product selection, customers are encouraged to contact the Realheat team before placing an order.

5. Product Inspection and Delivery

Customers are advised to inspect the delivered product and packaging promptly upon receipt.

Any visible transit damage, missing components, or discrepancy in the delivered product should be reported to Realheat as soon as reasonably possible, with the order details and supporting photographs or videos.

Reporting an issue does not automatically guarantee a return, replacement, or refund. Each complaint will be assessed based on the circumstances, applicable warranty terms, and applicable law.

6. Warranty and Technical Support

Any warranty applicable to a Realheat product will be governed by the warranty terms specified for that product or provided in the relevant warranty documentation.

The no-return, no-replacement, and no-exchange policy does not invalidate an applicable product warranty or remove any statutory rights available to the customer.

Warranty claims will be evaluated in accordance with the applicable warranty conditions, including coverage, exclusions, installation requirements, and claim procedures.

7. Customer Responsibility Before Ordering

Before confirming an order, customers should:

• Review the product specifications and technical datasheet.

• Confirm the required heating capacity and hot water storage capacity.

• Verify compatibility with the intended application and installation site.

• Check electrical, plumbing, ventilation, and other installation requirements, where applicable.

• Confirm the selected model, configuration, quantity, and delivery details.

• Review the applicable product warranty and installation requirements.

For commercial applications, including hotels, resorts, and other establishments with substantial hot water demand, customers are encouraged to obtain technical guidance before finalising their purchase.

8. Refunds

Refunds will not be provided solely because of a change of mind, incorrect product selection, or changed project requirements, subject to applicable law.

Where a refund is approved or required under applicable law, it will be processed using the original payment method wherever practicable, or through another lawful method agreed upon with the customer.

Applicable refunds will be processed within the statutory or otherwise applicable timeframe.

9. Policy Amendments

Realheat reserves the right to update this policy from time to time. The revised policy will be published on the Realheat website and will apply as permitted by applicable law.

No amendment will remove any consumer right or remedy that cannot lawfully be excluded or restricted.

10. Contact Us

For product enquiries, technical assistance, warranty claims, or order-related complaints, please contact the Realheat team through the official contact details available on our website.

Website: https://realheat.in/

By placing an order through the Realheat website, customers acknowledge that they have been given the opportunity to review the applicable policies and product information before completing their purchase.

Nothing in this policy is intended to exclude or restrict any right or remedy available to a customer under applicable law.