Terms of service

TERMS OF SERVICE

RealHeat – Shri Rudra Industries

Effective Date: 27 October 2026

Welcome to RealHeat. These Terms of Service ("Terms") govern your access to and use of the website https://www.realheat.in ("Website") and the purchase of products and services offered through it.

The Website is operated by Shri Rudra Industries, under the brand name RealHeat ("RealHeat", "we", "us", or "our").

By accessing our Website, submitting an enquiry, placing an order, or purchasing any product from us, you ("Customer", "User", or "you") agree to be bound by these Terms.

Please read these Terms carefully before using our Website or purchasing our products.

1. About RealHeat

RealHeat is a brand of Shri Rudra Industries, engaged in the manufacturing, supply, and marketing of energy-efficient water heating solutions, including air-to-water heat pump water heaters for residential, commercial, and industrial applications.

Our products are designed to provide efficient water heating for homes, hotels, resorts, hospitals, commercial establishments, and other applications.

Business Address:

Shri Rudra Industries
P-152, Additional Harangul M.I.D.C.
Opp. Harangul Railway Station
Latur – 413512, Maharashtra, India

For enquiries, product support, or assistance, please contact us through the contact details provided on our Website.

2. Eligibility to Use the Website

By using this Website, you represent that:

You are at least 18 years of age or are accessing the Website under the supervision of a parent or legal guardian.
You have the legal capacity to enter into a binding agreement.
The information provided by you is accurate, complete, and current.
You will use the Website for lawful purposes only.

If you are placing an order on behalf of a business, company, or other organisation, you represent that you are authorised to act on its behalf.

3. Website Information and Product Descriptions

We make reasonable efforts to ensure that the information displayed on our Website is accurate and up to date.

Our Website may contain information relating to:

Product specifications and technical features.
Heating capacity and water storage capacity.
Power consumption and energy efficiency.
Product images, diagrams, and illustrations.
Pricing, availability, and warranty information.
Installation requirements and applications.

However, product images, illustrations, and descriptions are provided for general information and may differ slightly from the actual product.

We reserve the right to modify product specifications, components, designs, or features as part of product development and improvement, subject to applicable law and any specifications expressly agreed upon in a confirmed order.

Where a particular specification is material to your application, please confirm it with our sales or technical team before placing an order.

4. Energy Efficiency and Performance

RealHeat heat pump water heaters use air-to-water heat pump technology to provide energy-efficient water heating.

Any representations regarding energy savings, heating capacity, coefficient of performance (COP), or hot water output are based on specified operating conditions, technical calculations, or testing.

Actual performance may vary depending on:

Ambient air temperature and humidity.
Incoming water temperature.
Desired water outlet temperature.
Water consumption patterns.
Installation conditions and ventilation.
Electrical supply and operating conditions.
Water quality and maintenance.
System sizing and application requirements.

Energy savings advertised on our Website are indicative and are not guaranteed for every installation or customer.

RealHeat does not guarantee a specific electricity bill reduction, payback period, or return on investment unless expressly agreed in writing.

Customers are encouraged to consult our technical team to determine the appropriate product for their specific requirements.

5. Product Enquiries, Quotations, and Orders

Customers may purchase products directly through our Website or request quotations for products and customised requirements.

For certain products, including large-capacity commercial and industrial heat pumps, pricing and specifications may be provided through a quotation.

All quotations are subject to the terms, validity period, specifications, and commercial conditions stated in the quotation.

An enquiry, quotation request, or addition of a product to the shopping cart does not constitute a confirmed order.

An order shall be considered accepted only when we provide an order confirmation or otherwise expressly confirm acceptance.

We reserve the right to:

Decline or cancel an order where permitted by applicable law.
Correct pricing or product listing errors.
Request additional information necessary to process an order.
Refuse orders where payment verification fails.
Cancel orders affected by stock unavailability or material errors.

If an order is cancelled after payment has been received, any applicable refund shall be processed in accordance with our Refund and Cancellation Policy and applicable law.

6. Pricing and Taxes

All prices displayed on the Website are in Indian Rupees (INR), unless stated otherwise.

Prices may be displayed inclusive or exclusive of applicable Goods and Services Tax (GST). The applicable tax treatment shall be clearly indicated in the product listing, quotation, invoice, or checkout, as applicable.

For certain products, the displayed price may be exclusive of GST.

The final payable amount may include:

Product price.
Applicable GST.
Shipping and transportation charges.
Installation charges, where applicable.
Other charges expressly disclosed before order confirmation.

We reserve the right to revise prices without prior notice. However, any price change shall not affect an order already accepted, except where correction or adjustment is permitted by applicable law or expressly agreed by the Customer.

7. Payment Terms

Payments may be made through the payment methods made available on our Website or as specified in an approved quotation.

Customers agree to provide accurate payment and billing information.

For customised, commercial, or large-capacity orders, payment terms may be specified separately in the quotation or purchase agreement.

Unless otherwise agreed in writing:

Orders shall be processed after receipt and verification of the required payment.
Advance payments and milestone payments shall be governed by the terms stated in the quotation.
Any outstanding balance shall be payable within the agreed payment period.

We are not responsible for payment failures caused by banks, payment gateways, or other third-party payment service providers.

8. Shipping and Delivery

We offer delivery of our products to serviceable locations within India, subject to product availability and logistical feasibility.

Delivery timelines communicated on the Website, in an order confirmation, or through our sales team are indicative unless expressly agreed as binding.

Delivery timelines may be affected by:

Manufacturing and production schedules.
Transportation and logistics availability.
Weather conditions and natural events.
Government restrictions or regulatory requirements.
Customer-side delays.
Other circumstances beyond our reasonable control.

Shipping charges, transportation arrangements, and delivery conditions shall be communicated before order confirmation, wherever applicable.

The Customer is responsible for providing an accurate delivery address, contact number, and other required information.

Customers should inspect the packaging and product upon delivery. Any visible damage, shortage, or discrepancy should be reported to us promptly, preferably with photographs and relevant order details.

Failure to report visible damage promptly may affect our ability to investigate a transportation claim, but shall not extinguish any rights available to the Customer under applicable law.

9. Installation and Commissioning

Installation requirements may vary depending on the product model, application, and site conditions.

Installation may be:

Not Included in the order.
Offered as a separately chargeable service.
Performed by an authorised service provider.
Arranged independently by the Customer, subject to applicable installation requirements.

Unless expressly included in the quotation, the Customer shall be responsible for providing the necessary site infrastructure, including:

Suitable electrical supply and electrical protection.
Appropriate water supply and plumbing connections.
Adequate installation space and ventilation.
Suitable foundations, supports, and mounting arrangements.
Required drainage and access facilities.
Any necessary civil, electrical, or plumbing work.

Installation must be carried out in accordance with the product's installation instructions and applicable safety requirements.

Improper installation, unauthorised modifications, or operation outside the specified operating conditions may affect product performance and warranty coverage.

Any installation-related charges, scope of work, and exclusions shall be specified separately.

10. Product Warranty

Products supplied by RealHeat may carry a manufacturer warranty, subject to the applicable product model, warranty certificate, and warranty terms.

The warranty period, coverage, exclusions, and claim procedure shall be specified in the applicable warranty documentation.

The warranty may vary depending on the product, component, and configuration.

Customers should retain their purchase invoice, serial number, and warranty documentation for warranty claims.

Unless expressly covered by the applicable warranty, warranty coverage shall not include:

Damage caused by improper installation.
Damage caused by misuse, negligence, or unauthorised modification.
Damage resulting from operation outside specified conditions.
Damage caused by unsuitable electrical supply or electrical faults.
Damage caused by failure to perform required maintenance.
Damage resulting from external causes, accidents, or force majeure events.
Consumable items and normal wear and tear.

Warranty claims shall be assessed in accordance with the applicable warranty terms.

Where a warranty claim is accepted, the remedy may include repair, replacement of defective components, or another remedy specified in the applicable warranty policy.

Nothing in these Terms shall exclude or restrict any warranty or consumer right that cannot lawfully be excluded or restricted.

11. Returns, Refunds, and Cancellations

Returns, refunds, exchanges, and order cancellations shall be governed by our separate Refund and Cancellation Policy.

Customers are advised to review that policy before placing an order.

Products may be subject to specific return conditions depending on whether they are standard products, customised products, made-to-order products, or products that have already been installed or commissioned.

Any applicable return eligibility, cancellation charges, refund timelines, and exclusions shall be communicated in the relevant policy or quotation.

Nothing in this section is intended to restrict any statutory rights available to consumers under applicable Indian law.

12. Customer Responsibilities

Customers agree to:

Provide accurate and complete information when placing orders.
Ensure that the selected product is suitable for their intended application.
Follow the installation, operating, and maintenance instructions.
Use the product in accordance with its intended purpose.
Ensure that the installation site meets the required technical conditions.
Avoid unauthorised alterations, repairs, or modifications.
Maintain appropriate electrical and plumbing safety measures.
Make payments in accordance with the agreed terms.

For commercial and industrial applications, Customers are responsible for ensuring that the selected equipment is suitable for the intended operational requirements.

Where necessary, Customers should obtain professional technical advice before purchasing or installing the product.

13. Intellectual Property

All content available on the Website, including but not limited to:

Text, descriptions, and technical information.
Product images and photographs.
Logos, trademarks, and brand names.
Graphics, illustrations, and diagrams.
Website design and layout.
Marketing materials and downloadable documents.

is owned by or licensed to Shri Rudra Industries / RealHeat and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, published, or commercially exploited without our prior written permission, except as permitted by applicable law.

The RealHeat name, logo, and related branding may not be used in a manner that suggests an unauthorised association with our business.

14. Prohibited Use

Users shall not:

Use the Website for any unlawful purpose.
Attempt to gain unauthorised access to the Website or its systems.
Interfere with the Website's operation or security.
Upload malicious code or harmful content.
Use automated systems to scrape or collect Website data without permission.
Misrepresent their identity or provide fraudulent information.
Infringe the intellectual property or other rights of RealHeat or third parties.

We reserve the right to restrict or suspend access to the Website where necessary to protect our business, users, or systems, subject to applicable law.

15. Third-Party Services and Links

Our Website may contain links to third-party websites, payment gateways, service providers, or other external platforms.

These services may be governed by their own terms, conditions, and privacy policies.

RealHeat does not control third-party websites and is not responsible for their content, availability, security, or practices, except to the extent required by applicable law.

The inclusion of a third-party link does not constitute an endorsement of that service or website.

16. Limitation of Liability

To the maximum extent permitted by applicable law, RealHeat shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it.

Such losses may include loss of profits, business interruption, loss of anticipated savings, or loss of business opportunities.

RealHeat shall not be responsible for losses arising from:

Incorrect product selection by the Customer.
Improper installation or operation.
Failure to follow product instructions.
Unauthorised modifications.
Inaccurate information provided by the Customer.
Circumstances beyond our reasonable control.

Any liability relating to a purchased product shall be subject to the applicable warranty, purchase agreement, and applicable law.

Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence where such limitation is prohibited, or any other liability that cannot lawfully be excluded or limited.

Nothing in these Terms shall exclude or restrict the statutory rights of consumers under applicable Indian law.

17. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Shri Rudra Industries, RealHeat, its officers, employees, and authorised representatives against claims, losses, damages, liabilities, and expenses arising from:

Your unlawful use of the Website.
Your violation of these Terms.
Your infringement of third-party rights.
Your fraudulent or misleading conduct.

This provision shall not apply to the extent that a claim arises from our own breach of law or other conduct for which indemnification cannot lawfully be imposed upon the Customer.

18. Force Majeure

RealHeat shall not be responsible for delays or failure to perform obligations caused by events beyond its reasonable control.

Such events may include:

Natural disasters.
Floods, earthquakes, or severe weather.
Fire or industrial accidents.
War, civil unrest, or terrorism.
Government restrictions or regulatory changes.
Transportation disruptions.
Supply chain interruptions.
Labour disputes.
Power failures.
Other unforeseen events beyond our reasonable control.

Where such an event occurs, we shall make reasonable efforts to minimise its impact and resume performance as soon as reasonably practicable.

Any applicable refund or consumer remedy shall remain subject to applicable law.

19. Privacy and Personal Information

Your use of the Website may involve the collection and processing of personal information, including your name, contact details, billing information, shipping address, and order information.

Such information shall be handled in accordance with our Privacy Policy and applicable Indian data protection laws.

By using the Website, you acknowledge that your personal information may be processed for purposes including:

Processing and fulfilling orders.
Providing customer support.
Communicating order updates.
Providing warranty and after-sales services.
Complying with legal obligations.
Other purposes disclosed in our Privacy Policy.

Please review our Privacy Policy for further details regarding the collection, use, storage, and protection of personal information.

20. Modification of Terms

We reserve the right to modify, update, or revise these Terms from time to time.

Any revised Terms shall be published on this Website with an updated effective date.

The revised Terms shall apply prospectively from the date of publication, subject to applicable law and any existing contractual obligations.

Customers are encouraged to review these Terms periodically.

21. Governing Law and Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and other mandatory legal provisions, the courts having competent jurisdiction at Latur, Maharashtra, India, shall have jurisdiction over disputes arising from these Terms.

Nothing in this clause shall deprive a consumer of any right to approach a consumer forum, commission, or other authority having jurisdiction under applicable law.

22. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions shall continue to remain in effect to the extent permitted by applicable law.

The invalid provision shall be interpreted or modified to the minimum extent necessary to make it enforceable, where legally permissible.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund and Cancellation Policy, applicable Warranty Policy, and any order-specific quotation or agreement, constitute the agreement governing your use of the Website and purchase of our products.

In the event of a conflict between these Terms and a specific written quotation or purchase agreement, the specific written quotation or purchase agreement shall prevail with respect to the relevant transaction, subject to applicable law.

24. Contact Information

For questions, concerns, or requests relating to these Terms of Service, please contact us.

RealHeat Ventures LLP

Address:
P-152, Additional Harangul M.I.D.C.
Opp. Harangul Railway Station
Latur – 413512, Maharashtra, India

Website: https://www.realheat.in

Email: realheatindia@gmail.com

Phone: +91-98-474-9636
For product enquiries, warranty claims, installation support, or other assistance, please contact our team through the contact details available on our Website.