Realheat Shipping & Delivery Policy

Effective Date: 18th October 2026

This Shipping & Delivery Policy applies exclusively to products purchased through the Realheat website, https://realheat.in/.

Realheat heat pump water heaters are manufactured against customer orders. Each order requires time for manufacturing, quality checks, packing, and dispatch. Please review the following policy before placing an order.

1. Made-to-Order Manufacturing

All Realheat products covered by this policy are manufactured after an order is received and confirmed. These products are not necessarily available for immediate dispatch.

Customers are advised to consider the manufacturing lead time when planning installations for hotels, resorts, commercial establishments, and other projects.

2. Manufacturing & Dispatch Timeline

Orders are generally dispatched within 15–20 days from receipt and confirmation of the order.

This period covers manufacturing, applicable quality checks, and packing before dispatch.

The stated timeline is an estimate and may vary depending on product specifications, production requirements, component availability, order volume, or unforeseen circumstances. If a significant delay is anticipated, Realheat will make reasonable efforts to communicate the revised timeline.

3. Shipping Charges

Shipping and transportation charges shall be borne by the customer.

Since shipping costs may vary depending on the product, shipment weight and dimensions, delivery location, and applicable transportation requirements, shipping charges will be calculated separately and communicated to the customer after receipt of the order.

The customer will be informed of the applicable shipping charges and the relevant payment arrangements before shipment is booked.

Any additional charges arising from special handling or specific delivery requirements will be communicated to the customer wherever applicable.

4. Delivery Timeline

The 15–20 day period refers to the estimated manufacturing and dispatch timeline and does not represent the total delivery time.

The time required for delivery after dispatch depends on the destination, transport service, logistics availability, and other factors affecting transit.

Delivery estimates, where available, will be communicated separately or provided through the relevant logistics partner. Delivery timelines are estimates and may be affected by circumstances beyond Realheat's reasonable control.

5. Delivery Address & Site Accessibility

Customers are responsible for providing an accurate delivery address, valid contact details, and any information required to facilitate delivery.

Customers should ensure that the delivery location is accessible for transporting and unloading the ordered equipment.

Delays or additional costs caused by an incorrect address, unavailable recipient, restricted site access, or special unloading requirements may affect the delivery arrangements. Any applicable additional charges will be communicated wherever practicable.

6. Shipment Tracking

Once an order has been dispatched, shipment or tracking details will be shared with the customer wherever tracking is available through the selected logistics partner.

Customers may use the provided information to monitor shipment progress.

7. Inspection Upon Delivery

Customers are advised to inspect the product packaging and delivered goods upon receipt.

Any visible transit damage, missing components, or discrepancy in the delivered product should be reported to Realheat as soon as reasonably possible, along with the order number and supporting photographs or videos.

Such reports will be reviewed in accordance with the applicable product warranty and applicable law.

8. Shipping Delays & Unforeseen Circumstances

Realheat makes reasonable efforts to meet the stated manufacturing and dispatch timelines. However, delays may occur due to circumstances such as:

• Shortages of components or raw materials.

• Manufacturing or quality-control requirements.

• Transportation or logistics disruptions.

• Severe weather, natural disasters, or other unforeseen events.

• Government restrictions or circumstances beyond reasonable control.

Where a significant delay is anticipated, Realheat will make reasonable efforts to notify the customer and communicate an updated estimate.

Nothing in this section limits any refund, cancellation, or other remedy required under applicable law.

9. Contact Us

For enquiries regarding manufacturing status, shipping charges, dispatch, or delivery, please contact the Realheat team through the official contact details available on our website.

Website: https://realheat.in/

By placing an order through the Realheat website, customers acknowledge that the products are made to order, the estimated manufacturing and dispatch period is generally 15–20 days from order receipt and confirmation, and shipping charges are payable by the customer and communicated separately after order receipt.

This policy is subject to applicable laws and regulations in India.